FixZone Provider Verification and Conduct Policy

1. Provider Eligibility Requirements

To register and operate as a Provider on FixZone, individuals must:

• Be at least 18 years old
• Have legal authorization to work within the United States
• Provide accurate personal information
• Maintain a valid phone number and email
• Agree to all FixZone policies and terms

Certain categories may require additional verification.

2. Verification Requirements

FixZone may request and verify any combination of the following:

2.1 Identity Verification

• Government-issued ID (driver’s license, passport, state ID)
• Selfie verification
• Background checks (if applicable)

2.2 Licensing & Certification

For regulated categories (e.g., electrical, HVAC, plumbing, boiler, gas fitting):

• State licenses
• Trade certifications
• City or county permits
• Insurance documents
• EPA certification (if handling refrigerants)

2.3 Insurance Requirements

FixZone may require Providers to carry:

• General liability insurance
• Professional liability insurance
• Workers’ compensation insurance (if employing staff)

Providers must upload valid documents upon request.

3. Ongoing Verification & Audits

At any time, FixZone may:

• Re-verify identity
• Request updated licenses
• Request proof of insurance
• Review past job performance and ratings
• Audit communication logs
• Verify compliance with safety regulations

Failure to comply may result in removal from the platform.

4. Provider Code of Conduct

Providers must uphold the highest standard of professionalism. The following behaviors are strictly prohibited:

4.1 Unprofessional or Unsafe Conduct

• Arriving intoxicated or under the influence
• Using offensive, discriminatory, or abusive language
• Harassing Clients or others
• Bringing unauthorized individuals to the job site
• Damaging property through negligence
• Attempting tasks you are not qualified or licensed to perform
• Failing to follow safety procedures

4.2 Illegal or Unlicensed Activity

• Perform work requiring a license without holding that license
• Misrepresent credentials, experience, or licensing
• Provide false business, insurance, or tax documents
• Engage in theft, fraud, or criminal behavior
• Conduct hazardous work without proper equipment or training

4.3 Financial Misconduct

• Request cash or off-platform payments
• Solicit off-platform deals
• Offer discounts in exchange for direct payment
• Charge extra fees not approved in the booking
• Manipulate pricing after job acceptance

4.4 Location & Access Conduct

• Maintain privacy of Client addresses
• Use Client information only for the booked service
• Never store or share Client data externally
• Respect home boundaries and property

5. Job Acceptance & Commitment Rules

When a Provider accepts a job on FixZone:

5.1 They agree to:

• Arrive on time
• Communicate clearly and promptly
• Complete the job as described
• Provide fair and transparent pricing
• Respect the Client’s home and property

5.2 They may NOT:

• Cancel without a valid reason
• Delay arrival without notice
• Request additional payment unrelated to job scope
• Leave a job incomplete without explanation

Repeated cancellations or no-shows may result in penalties or removal.

6. Quality Standards

Providers must:

• Use proper tools and materials
• Follow local building codes and regulations
• Ensure safety at all times
• Provide honest assessments of issues
• Report hazardous conditions or additional costs upfront

Providers agree NOT to:

• Exaggerate problems to increase job cost
• Perform temporary fixes without disclosure
• Leave a job site in unsafe condition

7. Communication Standards

Providers must:

• Respond to messages within a reasonable time
• Maintain respectful and professional communication
• Provide clear explanations to Clients
• Use FixZone’s in-app messaging whenever possible

Providers may NOT:

• Share personal phone numbers before job acceptance
• Harass, threaten, or coerce Clients
• Request personal data unrelated to the service

8. FixCoin Integrity Rules

Providers must NOT:

• Create fake accounts to earn FixCoin
• Self-refer or create fake referrals
• Complete fake or staged jobs
• Attempt to manipulate medals or reward tiers
• Circumvent FixCoin usage limits (3% cap per transaction)

Violations lead to immediate termination and loss of FixCoin.

9. Review System Integrity

Providers agree NOT to:

• Request fake positive reviews
• Bribe Clients in exchange for reviews
• Threaten Clients to remove negative reviews
• Review themselves or orchestrate review manipulation

FixZone monitors review patterns to detect abuse.

10. Background Checks (If Applicable)

FixZone may conduct, at its discretion, criminal background checks, sex offender registry checks, identity verification, and employment history verification. Providers must consent as a condition of participation. Failure to consent may lead to account removal.

11. Safety & Emergency Obligations

Providers must:

• Stop work immediately if a job becomes unsafe
• Report hazards through the app or directly to the Client
• Refuse work involving illegal activity
• Call 911 in emergencies

Providers must NOT:

• Use unsafe equipment
• Continue working in dangerous environments
• Ignore gas leaks, electrical hazards, or structural issues

12. Enforcement & Penalties

FixZone reserves the right to:

• Issue warnings
• Suspend a Provider account
• Permanently remove a Provider
• Withhold payouts in fraud-related cases
• Revoke FixCoin and medals
• Report illegal conduct to authorities
• Take civil action to recover damages

FixZone’s decisions are final.

13. Appeals

Providers may submit appeals to:
📩 info@fixzone.app
FixZone may request additional documentation. Appeals are reviewed case-by-case, and decisions are final.

14. Changes to This Policy

FixZone may update this Policy at any time. Continued use of the platform indicates agreement with the revised terms.