Privacy Policy — FixZone
Effective Date: November 18, 2025
Entity: Fixzone Inc., a Delaware corporation operating primarily in New York
Contact: info@fixzone.app
Fixzone Inc. (“Fixzone,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”), website (“Site”), and services (“Services”). By accessing FixZone, you agree to the practices outlined here.
1. Information We Collect
1.1 Personal Information You Provide
- Full name
- Email address
- Phone number
- Address (stored securely, never shown publicly)
- Profile photo
- Payment preferences
- Account credentials
- Provider business information, licenses, certifications
- Tax and payout information for Providers (via Stripe Connect)
1.2 Automatically Collected Information
- Device identifiers
- IP address
- Browser type
- App usage data
- Referring URLs
- Crash logs & diagnostics
- Pages/screens viewed
1.3 Location Data
Fixzone collects:
- Approximate location (city, area, neighborhood, ZIP code)
- Precise location (only if GPS is enabled)
Fixzone never displays your exact address publicly. Providers only receive a Client’s exact address after job acceptance.
1.4 Payment Information
Payments are processed through Stripe. Fixzone does NOT store:
- Full credit card numbers
- Security codes
- Bank logins
Stripe may collect identity verification details for Providers.
1.5 Content You Submit
- Service descriptions
- Messages & chat logs
- Photos of job sites
- Reviews and ratings
- Uploaded documents
1.6 FixCoin Activity
- FixCoin earned
- FixCoin redeemed
- Expiration dates
- Anti-fraud signals
2. How We Use Your Information
2.1 Provide Core Services
- Connect Clients and Providers
- Facilitate payments
- Location-based matching
- Job scheduling
- Receipts and confirmations
2.2 Improve Performance
- Analytics
- A/B testing
- Debugging
- Machine learning improvements
2.3 Fraud Prevention & Safety
- Detect suspicious activity
- Prevent off-platform transactions
- Verify Providers
- Mitigate fraudulent accounts
- Enforce FixCoin compliance
2.4 Communications
We may send service updates, receipts, security alerts, or promotional messages (opt-out available).
2.5 Legal Compliance
Includes subpoenas, tax reporting, regulatory obligations, and enforcement of Terms.
3. How We Share Your Information
3.1 Providers (Limited)
Shared ONLY after booking:
- Client first name
- Phone number (masked or unmasked)
- Exact service address
- Job details & photos
3.2 Clients
- Provider name
- Approximate service area
- Profile photo
- Ratings & reviews
- Licenses & certifications
3.3 Service Providers & Vendors
Examples: Stripe, Google Maps, AWS, analytics platforms.
3.4 Legal & Compliance
We may disclose data when required by law or to prevent fraud.
4. Cookies, Tracking & Analytics
Fixzone uses cookies, SDKs, web beacons, and device identifiers for analytics and functionality.
5. Data Retention
We retain data for operation, compliance, disputes, and security.
6. Children’s Privacy
Fixzone is not intended for users under 18.
7. Data Security
We use encryption, secure hosting, access controls, and fraud detection tools.
8. Your Privacy Rights
Email requests to: info@fixzone.app
9. CCPA/CPRA Compliance
California residents have rights to access, delete, copy, and opt-out.
10. GDPR (If Applicable)
International users may have additional rights if GDPR applies.
11. Data Deletion Requests
Email: info@fixzone.app
12. Third-Party Links
We are not responsible for external site privacy practices.
13. Changes to This Policy
Updates may occur. Continued use indicates acceptance.
14. Contact Information
Email: info@fixzone.app